Privacy Policy

Introduction

This Privacy Policy ("Policy") is issued by OlxSlot ("the Platform", "we", "us", "our"), the operator of the online gaming website located at https://olxslot.lat. This Policy governs the collection, use, storage, transfer, and protection of personal data belonging to users ("you", "your", "User", "Player") who access or use any part of the OlxSlot platform, including our website, games, sports betting services, live dealer tables, and promotional features.

OlxSlot operates under international online gaming licensing and is committed to handling all personal data in a manner consistent with internationally recognised data protection principles, including the principles of purpose limitation, data minimisation, storage limitation, and data subject rights.

By registering an Account or continuing to use the OlxSlot platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the platform.

Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" — any information that identifies or could reasonably be used to identify a natural person, directly or indirectly, including name, identification number, contact details, IP address, device identifiers, and financial account information.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" — OlxSlot, as the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" — any third-party organisation that processes Personal Data on behalf of OlxSlot under a contractual obligation and in accordance with our instructions.
• "Consent" — a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data for a stated purpose.
• "Account" — the registered user profile created when you sign up to use the OlxSlot platform.
• "KYC" — Know Your Customer: the identity and document verification process required to comply with anti-money laundering and licensing obligations.
• "Cookies" — small text files placed on your device by the platform to store preferences, session information, and analytics data.

Personal Data We Collect

OlxSlot collects Personal Data from players across several categories, depending on the nature of your interaction with the platform. The categories of Personal Data we collect are as follows:

3.1 Identity & Registration Data

• Full legal name as stated on official identification documents
• Date of birth (used to verify the 21+ age requirement)
• Gender (optional, for personalisation purposes)
• Username and Account credentials
• Nationality and country of residence

3.2 Contact Data

• Email address
• Mobile phone number
• Residential or mailing address (required for KYC verification)
• City of residence — we serve players from across Malaysia including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and Bangsar

3.3 Financial & Transaction Data

• Deposit and withdrawal history, amounts, and payment method details
• Bank account numbers or e-wallet account identifiers associated with Malaysian payment providers including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, and FPX
• Cryptocurrency wallet addresses (where applicable for BTC, USDT, or ETH transactions)
• Account balance history and bonus transaction records

3.4 Identity Verification (KYC) Documents

• Government-issued photo identification (e.g., MyKad, passport)
• Proof of address documents (e.g., utility bills, bank statements)
• Proof of payment method (e.g., screenshot of e-wallet or bank account)
• Selfie or liveness-check image where required for identity confirmation

3.5 Technical & Device Data

• IP address and geolocation data
• Device type, operating system, and browser type
• Session duration, login timestamps, and activity logs
• Referring URLs and navigation paths within the platform

3.6 Gameplay & Betting Data

• Game history, bet history, and wagering patterns
• Sports markets accessed and bet types placed (e.g., Liga Super Malaysia, EPL, UFC)
• Game preferences, session lengths, and win/loss records
• Bonus claims and promotional participation records

3.7 Communications Data

• Records of live chat, email, and support ticket interactions
• Voluntary feedback, surveys, and complaint submissions
• Preferences regarding platform notifications and marketing communications

How We Collect Your Data

OlxSlot collects Personal Data through the following means:

4.1 Direct Collection

Data provided directly by you during Account registration, KYC verification, deposit and withdrawal requests, contact form submissions, live chat interactions, and promotional claim processes.

4.2 Automated Collection

Data collected automatically through your use of the platform, including via cookies, pixel tags, server logs, and analytics tools that record your device information, browsing behaviour, session activity, and gameplay interactions.

4.3 Third-Party Sources

Data received from third-party identity verification providers, payment processing partners, fraud detection services, and data enrichment providers — solely for the purposes of verifying your identity, processing financial transactions, and maintaining platform security.

How We Use Your Personal Data

OlxSlot processes your Personal Data for the specific, legitimate purposes described in the table below. We do not use your data for purposes incompatible with those originally stated.

Legal Basis for Processing

OlxSlot processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including providing gaming services, processing payments, and administering your Account.
• Legal Obligation: Processing necessary to comply with applicable law, including anti-money laundering regulations, KYC requirements under our international gaming licence, and fraud prevention obligations.
• Legitimate Interests: Processing carried out for OlxSlot's legitimate business interests — including platform security, fraud detection, responsible gambling monitoring, and service improvement — where such interests are not overridden by your fundamental rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in relation to optional marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

Data Sharing & Disclosure

OlxSlot does not sell, rent, or trade your Personal Data to any third party. We may share your Personal Data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

7.1 Payment Service Providers

Financial data is shared with Malaysian and international payment processors — including those facilitating transactions via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Bank — solely to process your requested transactions.

7.2 Identity Verification Services

KYC documents and identity data may be shared with accredited third-party identity verification providers who process this data exclusively on our behalf to verify your identity in accordance with our licensing obligations.

7.3 Fraud Prevention & Security Services

Technical data, device data, and transaction patterns may be shared with fraud detection and cybersecurity service providers for the purpose of protecting the platform and its users from financial crime and unauthorised access.

7.4 Regulatory & Law Enforcement Authorities

Where required by applicable law, court order, or regulatory directive, OlxSlot may disclose Personal Data to competent governmental or regulatory authorities. Such disclosures will be made only to the minimum extent legally required and, where permissible, after notifying the affected player.

7.5 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of OlxSlot's business, player Personal Data may be transferred as part of that transaction. Any successor entity will be required to honour the commitments made in this Privacy Policy.

Data Retention

OlxSlot retains your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes or enforce our agreements. The principal retention periods we apply are as follows:

• Account and identity data: Retained for the duration of your Account plus a minimum of 5 years following Account closure, in compliance with AML and licensing record-keeping requirements.
• Transaction and financial records: Retained for a minimum of 7 years from the date of each transaction, consistent with financial regulatory standards.
• KYC verification documents: Retained for the duration of the Account and for a minimum of 5 years following closure or the conclusion of any associated investigation.
• Customer support records: Retained for 3 years from the date of the interaction, or longer if relevant to an ongoing dispute or regulatory inquiry.
• Cookies and analytics data: Retained in accordance with the specific cookie type and as detailed in Section 9 of this Policy.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in a manner that prevents re-identification, unless further retention is required by law or regulatory obligation.

Cookies & Tracking Technologies

OlxSlot uses cookies and similar tracking technologies to operate and improve the platform, maintain your session, analyse usage patterns, and where consented, deliver personalised content. The categories of cookies we use are as follows:

9.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They enable core features such as secure login, session management, and navigation. These cookies cannot be disabled without materially impairing platform functionality and do not require your prior consent.

9.2 Performance & Analytics Cookies

These cookies collect aggregated, anonymised data about how players use the platform — including pages visited, session durations, and error occurrences — to help us improve performance and user experience. With your consent, this data may be processed through third-party analytics tools operating under strict data processing agreements.

9.3 Functional Cookies

Functional cookies remember your preferences — such as language settings, preferred payment method display, and game category filters — to provide a more personalised experience on return visits.

9.4 Preference Management

You may control non-essential cookies through your browser settings or the platform's cookie preference centre. Please note that disabling certain cookies may affect the availability of some platform features. Strictly necessary cookies cannot be declined.

Data Security

OlxSlot implements robust technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:

• AES-256 encryption for data at rest across all databases storing Personal Data and financial records
• TLS 1.3 encryption (256-bit SSL) for all data transmitted between your device and our servers
• Two-factor authentication (2FA) available for all player Accounts and mandatory for all administrative access
• Firewalls, intrusion detection systems, and DDoS protection at the network perimeter
• Segregated player fund accounts isolated from operational business funds
• Regular third-party security audits and penetration testing
• Access controls and role-based permissions limiting employee access to Personal Data on a strict need-to-know basis

While we apply industry-leading security standards, no digital system is entirely immune to risk. In the event of a Personal Data breach that poses a significant risk to your rights and interests, we will notify affected players and relevant regulatory authorities in a timely manner in accordance with our obligations.

Your Data Subject Rights

Subject to applicable law and the conditions and limitations described below, you hold the following rights in relation to your Personal Data held by OlxSlot:

• Right of Access: You may request a copy of the Personal Data we hold about you, along with information about how it is being processed.
• Right to Rectification: You may request that inaccurate or incomplete Personal Data be corrected or updated. Some corrections (e.g., legal name changes) may require documentary evidence.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our overriding legal obligations to retain certain data under AML, licensing, and financial regulations.
• Right to Restriction of Processing: You may request that we restrict processing of your Personal Data in certain circumstances, such as while a rectification request is being assessed.
• Right to Data Portability: You may request a copy of Personal Data you have provided to us in a structured, commonly used, machine-readable format, where processing is based on consent or contractual necessity.
• Right to Object: You may object to processing of your Personal Data based on legitimate interests. You may also withdraw consent for marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact us via the channels listed in Section 15. We will respond to all valid requests within 30 days. Where a request is complex or numerous, we may extend this period by a further 60 days, in which case we will notify you promptly. We will not charge a fee for exercising your rights unless requests are manifestly unfounded or excessive.

Minors & Age Restriction

The OlxSlot platform is strictly for persons aged 21 years and above. We do not knowingly collect, process, or retain Personal Data from individuals under 21 years of age. Age verification is a mandatory step in our Account registration and KYC processes.

If we become aware that Personal Data has been submitted by or on behalf of a person under 21 years of age — whether through registration, financial transactions, or any other means — we will immediately suspend the associated Account, void any associated transactions, and permanently delete the relevant data as expeditiously as possible.

If you have reason to believe that a minor has registered or is using an OlxSlot Account, please contact us immediately at [email protected] so that we can take appropriate action without delay.

International Data Transfers

As an internationally licensed platform serving players in Malaysia, OlxSlot may transfer your Personal Data to, and process it in, countries outside of Malaysia. These transfers may include countries where data protection laws differ from those in Malaysia.

Where Personal Data is transferred internationally, OlxSlot ensures that adequate safeguards are in place to protect your data, including:

• Transfers to countries with recognised adequacy decisions or equivalent data protection frameworks
• Contractual data processing agreements with all international Data Processors that impose obligations equivalent to those in this Policy
• Implementation of standard contractual clauses or binding corporate rules where appropriate

By using the OlxSlot platform and providing your Personal Data, you acknowledge and consent to such international transfers, subject to the safeguards described above.

Amendments to This Policy

OlxSlot reserves the right to update, modify, or revise this Privacy Policy at any time. The updated Policy will be published on this page with a revised "Last Updated" date. Where amendments are material — meaning they significantly affect your rights or how we handle your Personal Data — we will notify you via email or platform notification prior to the changes taking effect.

Your continued use of the OlxSlot platform following any amendment constitutes your acknowledgement of the updated Policy. We encourage you to review this page periodically to stay informed of any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your data subject rights as described in Section 11, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly via the OlxSlot platform. This is the fastest channel for general privacy queries and account-related requests.
• Email: [email protected] — for formal data subject requests, KYC enquiries, data deletion requests, and written privacy correspondence. We aim to acknowledge all emails within 2 business days and resolve requests within 30 days.

When submitting a data subject rights request, please include sufficient information to verify your identity (e.g., registered email address and partial Account details) so that we can locate your records and process your request accurately and securely.

For responsible gambling support, self-exclusion requests, or player protection tools, please visit our dedicated Responsible Gambling page.